Privacy Complaint Process

By DON CIO Privacy Team - Published, January 16, 2012

The Privacy Complaint Process is a tiered process.

An individual who wishes to address a privacy issue should first contact the privacy coordinator or supervisor with cognizance over the relevant records. This is the quickest way to address an issue that may be easily resolved.

If the issue cannot be resolved at the local level, a complaint may be filed with the Echelon 2 Privacy Act coordinator for the command. OPNAV DNS-36 can provide assistance in identifying the appropriate point of contact (POC). If after filing a complaint with the Echelon 2 POC a complaint is not adequately addressed, OPNAV DNS-36 may be contacted for assistance.

OPNAV DNS-36 recommends following the Defense Privacy and Civil Liberties Office (DPCLO) guidelines for filing a complaint. DPCLO requires the complaint to be in writing and to include the following information:

Current Contact Information:

  • Name;
  • Address (indicate if this is a home or work address);
  • Phone number(s) (indicate if this is a cell, work or home number and if a voicemail may be left at this number);
  • Email address;
  • Preferred method of contact;
  • Preferred time of contact (between 8 a.m. and 4 p.m. eastern time, M-F); and
  • Contact information of any other person or persons representing the complainant (e.g., a lawyer or legal representative).

Information about Your Complaint:

  • Date and location of the alleged violation. State whether the violation is ongoing;
  • Information about the person, program, policy or procedure related to the complaint;
  • Which civil liberty or privacy issue was violated;
  • Whether the violation was reported to any other authority and what action, if any, was taken; and
  • Any other relevant information you believe will help the Department of the Navy assist you with your complaint.

Your Signature and Date

If you have any additional questions or concerns, contact OPNAV DNS-36 at (202) 685-6546.