Putting Text to the Test
By Mike Hernon and Bob Turner - Published, November 12, 2009
Delivering a robust enterprise mobility capability to the Department of the Navy workforce requires leveraging various wireless tools at our disposal. One such tool, Short Message Service (SMS), or text messaging, is often overlooked but can provide significant benefits when used appropriately.
Industry statistics, compiled by CTIA–The Wireless Association, show a definitive trend for individuals to let their "fingers do the talking." More people are using their phones for text messages and less to actually talk. In 1987, the average mobile call length was 2.33 minutes.