Email this Article Email   

CHIPS Articles: DoD CIO Issues ITSM Memo

DoD CIO Issues ITSM Memo
By Heather Rutherford - January-March 2016
On Dec. 24, 2015, DoD Chief Information Officer Terry Halvorsen issued a memo establishing policies, assigning responsibilities, and providing procedures for the Defense Department’s Information Technology Service Management (ITSM) framework.

The instruction sets forth the governance mechanisms required to develop DoD ITSM standards, to develop integrated capabilities, and to monitor conformance across the Defense Department.

Focusing on a DoD-wide standard ITSM for the “implementation and management of high quality IT standards,” the instruction draws from the DoD Enterprise Service Management Framework (DESMF), known as the single service management framework for the DoD. The DESMF provides the standard service quality measurement model in the ITSM framework to support comparison, evaluation, and improvement of DoD IT services. The directive states that IT services will be defined, categorized, published, and measured based on the DESMF.

The DESMF further describes the manner in which ITSM is to be performed in the Joint Information Environment (JIE) in accordance with the Chairman of the Joint Chiefs of Staff, "Joint Information Environment (JIE) White Paper," from Jan. 22, 2013.

The memo also calls for the continual improvement of the DESMF to lead to efficient integrated enterprise service management capabilities, improved IT service quality, and better IT investment decisions.

Official Department of Defense seal
Terry Halvorsen
Related CHIPS Articles
Related DON CIO News
Related DON CIO Policy

CHIPS is an official U.S. Navy website sponsored by the Department of the Navy (DON) Chief Information Officer, the Department of Defense Enterprise Software Initiative (ESI) and the DON's ESI Software Product Manager Team at Space and Naval Warfare Systems Center Pacific.

Online ISSN 2154-1779; Print ISSN 1047-9988
Hyperlink Disclaimer