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CHIPS Articles: DoD Looks for More Robust, Enduring Telework Capacity

DoD Looks for More Robust, Enduring Telework Capacity
By C. Todd Lopez, Defense.gov - October 29, 2020
When the COVID-19 pandemic started, many Defense Department employees began teleworking. The department brought on board the "commercial virtual remote" environment in March to enable that telework. The department's principal deputy chief information officer said the CVR effort has paid off well.

"This has been nothing short of amazing the way the Department of Defense responded to the COVID crisis, particularly from a teleworking perspective, deploying the commercial virtual remote, or CVR, capability in March in just mere weeks," John Sherman said today at C4ISRNET's Cybercon 2020 conference.

Over a million users are now making use of the CVR environment to do telework, teaming, calls and video conferences, Sherman said.

"This required a lot of leadership," Sherman said. "It required a lot of backbone sort of things like increasing our internet access points, and increasing our network capability, and also being on our toes from a cybersecurity perspective. And we're moving out with that. And this is something we've been very proud of. ... I think this is a gold standard for the government, what we've been able to do here in DoD."

Sherman said the department is looking to the future now for telework. The CVR capability has been extended to June 2021, for instance. <>

A brick building sits under a blue sky. In front, a wall is inscribed with “DISA” and “Defense Information Systems Agency.”

"We are currently working on a more enduring Office 365-based capability," he said. "CVR is what we call 'impact level two' or IL2. ... We're moving to an IL5 solution. IL2 was fine for where we [are] in telework. But we know we need a more enduring solution that keeps the same functionality of CVR, which allows us to talk to people at IL2, talk to people not on the Department of Defense Information Network."

According to the Defense Information Systems Agency, "impact levels" describe the sensitivity of information to be stored or processed in the cloud and also the potential impact of an event that results in the loss of confidentiality, integrity or availability of that information.

Currently, CVR operates only with impact level 2, or IL2 data. That kind of information includes public or non-critical mission information. Impact level 5, or IL5, information includes higher sensitivity, controlled unclassified information and mission critical information, as well.

Right now, with CVR users can use their own authorized device, something Sherman called "BYOAD," or "bring your own approved device." That's something that will be considered in the future, as well, he said.

"We're working to bake that into an enduring solution in the run up to June of 21, when we hand the baton off from CVR to the more enduring solution," he said.

John B. Sherman, the principal deputy chief information officer for the Defense Department, speaks during the DoD Intelligence Information System Worldwide Conference in Tampa, Fla., Aug. 20, 2019. At the time, Sherman served as the intelligence community's chief information officer. Photo by David Richards, DoD
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