Jul 25

Related Resources

Microsoft Home Use Program Frequently Asked Questions

By Enterprise Commercial IT Strategy Team - Published, June 17, 2016

Following the announcement of the Department of the Navy's Home Use Program for Microsoft applications, the DON CIO has received many questions concerning the use of this program. Below is a list of the most commonly asked questions and their answers.

1. What is the Microsoft Home Use Program?

The Department of the Navy, through its contract with Hewlett Packard (HP) for the Navy Marine Corps Intranet (NGEN), is entitled to Microsoft's Home Use Program (HUP) as a volume license owner with Microsoft. The HUP allows government civilian and uniformed personnel presently on NGEN, to obtain a licensed copy of Microsoft Office, Microsoft Project and/or Microsoft Visio desktop applications to install and use on a home computer only if these products are also installed on their NGEN computer. Contractors are ineligible to participate. Participants must have a valid NGEN email address in order to participate; e.g., John.Doe@navy.mil,or Jack.Doe@pacom.mil.

For the USMC Microsoft Home Use Program (HUP):

At a cost of only $9.95, Microsoft HUP allows Marine Corps NGEN users to obtain a copy of desktop applications in Microsoft Office Systems for which they are licensed to install on their home computers, allowing them to work at home with confidence in compatibility of documents they create. Available Microsoft products include: Office, Project, and Visio. To access the Microsoft Home Use Program Web site:

  1. Go to: http://www.microsofthup.com/hupus/home.aspx.
  2. Enter your USMC e-mail address and insert either of the following program codes for the Marine Corps Home Use Program:

    For Non-NGEN USMC users please use program code 44C0707F11(For Office Pro, Visio Pro, and Project Pro)
    For NGEN USMC users please use program code or 18DCD3115E (For Office Pro and Visio Pro)

  3. Make sure you select United States as the country
  4. If the site does not accept your USMC domain, please notify ITSSCustomerCare@usmc.mil to add your domain.
  5. For questions and additional assistance with accessing these software benefits, please contact ITSS Customer Care at (866) 912-6847 or at ITSSCustomerCare@usmc.mil.
2. I work in a command where we have a mix of U.S. military, U.S. civilian and NATO allies who all have NGEN desktops and email addresses in the proper format. Who in my office is eligible to use the DON's HUP?

Although some components have foreign and/or non-DON military and civilians co-located within their commands who have valid NGEN accounts, only U.S. civilians and U.S. military with a current valid NGEN desktop/laptop user account are eligible to participate.

3. I am stationed OCONUS, have an NGEN desktop, log onto the NGEN network, but my NGEN email address is not in the format of "John.Doe@navy.mil," but "John.Doe@XX.navy.mil." I tried to access the HUP and was rejected. Can I participate?

No. At this time the Microsoft registration process for the Navy's HUP only recognizes NGEN email accounts in the following form: John.Doe@navy.mil or Jack.Doe@pacom.mil. However, the Department of the Navy has awarded an Enterprise License Agreement (ELA) to Microsoft which includes Software Assurance (SA). Commands utilizing this ELA are eligible to participate in a Home Use Program (HUP) provided their Budget Submitting Office (BSO) has set up one. At contract award, each BSO designated a Benefits Administrator for Microsoft ELA Software Assurance (SA). Please contact your Command’s ELA SA Benefits Administrator about HUP.

4. My desktop computer was not provided by the NGEN contractor, but I am on the Navy's NGEN network. Am I eligible to participate in the DON's HUP?

No. The HUP license is an extension of the NGEN contractor's license with Microsoft. If the user has a non-NGEN computer or a legacy computer, even though they have connectivity to the NGEN network, they cannot participate in the HUP. Home use or secondary usage rights for their Microsoft products, is contained in their non-NGEN license agreement with Microsoft.

5. I'm a contractor with a valid NGEN email address. May I purchase copies of the listed Microsoft products off of the DON's HUP?

No, contractors are not eligible to participate.

6. Is the DON's HUP the same as the OSD HUP or other HUPs?

No, it is a separate and distinct program for Department of the Navy U.S. civilians and military only, with current NGEN accounts.

7. What products are available through the DON's HUP?

  • Microsoft Office Professional Plus 2016 (Contains: Word 2016, Excel 2016, PowerPoint 2016, Outlook 2016, OneNote 2016, Publisher 2016, Access 2016, InfoPath 2016, and Lync 2016)
  • Microsoft Project Professional 2016
  • Microsoft Visio Premium 2016
  • Microsoft Office for Home and Business for Mac 2016 (Word 2016, Excel 2016, PowerPoint 2016, and Outlook 2016)
  • Microsoft Windows 10. Microsoft is making Windows 10 available as a free upgrade for qualified and genuine Windows 7 and Windows 8/8.1 devices. NGEN users have until July 29, 2016 to take advantage of this free upgrade offer. Once they upgrade, they'll have Windows 10 for free on that device.
Each product costs $9.95 for processing and handling. If you want media, it is an additional $15.99 for a backup DVD of the Office products.

Notes on Products:
  1. When Office 2016 launches, 2013 products will no longer be available on the employee site. Eligible users now receive language support for free. NGEN users can select and download from over +100 options available at Language Accessory Pack for Office 2016 located in the HUP FAQ's. You can install language accessory packs after installing Microsoft Office, to add additional display, help, or proofing tools. You can find information on Office 2016 language Packs here.
  2. Returns are not allowed at this time
  3. O365 products are not available at this time
  4. NGEN users have until July 29, 2016 to take advantage of the free upgrade offer for Windows 10. Once they upgrade, they'll have Windows 10 for free on that device.
  5. “Microsoft Account” is the new name for what used to be called a “Windows Live ID.” The Microsoft account is the combination of an email address and password that HUP participants use to sign in to services like Hotmail, Outlook.com., etc. If participants use any of these services, they already have a Microsoft account that they can use, or they can create a new account. As part of purchasing Office 2016 for Mac, participants will be prompted to sign in with a Microsoft account. Participants must be signed in with this account in order to install and manage their Office 2016 for Mac software.
8. Is it a fully-licensed product or is there an expiration date?

There is no specific expiration date to the Home Use Program license. If you leave the Department of the Navy, or your agency/command discontinues its software assurance coverage, or you are no longer a user of the licensed software as part of your employment, your license terminates and you should discontinue use of the software. Your agency/command should notify you if any of these conditions apply.

9. Will there be another fee to upgrade in the future?

As long as your agency/command is a software assurance customer under NGEN/NGEN, eligible NGEN users are allowed to upgrade to the latest version of the Microsoft Office software available. The license agreement is maintained by the NGEN/NGEN contractor. To order, simply visit the Navy's Home Use Program site at: https://www.homeport.navy.mil/management/microsoft-hup/, select the appropriate software and complete your transaction. Each time you order there is a slight handling charge ($9.95) for upgrading to the next version of software with an option of buying back up media. You can upgrade only when a newer version of the software application is offered.

10. Do I have to pay again if my computer crashes or is reformatted, or will I be able to reinstall the originally purchased application?

You can reinstall originally purchased software if your computer crashes or is reformatted. We recommend you back-up the download if you have not purchased the back-up DVD (media). If you would like to purchase the DVD, please return to the Home Use Program site to purchase. At a minimum, write down your product key and keep it in a safe place. If you lost your download during the crash, you may have to reacquire the software through the ordering process. The $9.95 charge is not for a new license, but is a charge to cover processing your order. You may be able to work with Microsoft to reestablish your software depending on version and when purchased. Please go to: https://www.microsofthup.com/hupus/contactus.aspx for communication with Microsoft.

11. I have Office 2013 on my work computer; why is Office 2013 not available? Only Microsoft Office Professional Plus 2016 is listed.

All NGEN software provided by the NGEN contractor is under software assurance. If you have an older version of like Microsoft products on your work desktop/laptop you still receive, through the HUP, the newest version for home use. The Microsoft 2016 products work with Win 7 and later operating systems. If you have Office 2013 on your NGEN desktop and use Office 2016 at home, just save your work in Office 2013 format to ensure compatibility between home and workplace. Office 2016 is also compatible with most Office 2013 generated files. Agencies/commands are in various stages of tech refresh on the listed products. Please check with your local IT shop on plans to migrate to newer Microsoft products.

12. I bought Office 2013 through the HUP, now I see that Office 2016 is being offered. Can I purchase Office 2016 and still be compatible with my Office 2013 files at home and my Office 2013 files at work.

Yes, however you must ensure that documents produced in Office 2016 at home are converted to the Office format you use at work in order to use it on your NGEN desktop/laptop. You can leave your Office files in native format, just be careful when saving to ensure, when using Office 2013, you save in the Office format you use at work.

13. Why is Microsoft Office for Macs offered, I thought NGEN computers are PC based?

Microsoft Office for Macs is offered for those NGEN users who have a Mac at home instead of a PC and want to replicate software they use in the office on their NGEN desktop/laptop on their home Mac.

14. I have a PC at home with only a CD-ROM drive. Office Professional Plus 2016 was delivered on DVD media. Why can't I get a CD version of Office Professional Plus 2016?

Microsoft only delivers Office Professional Plus 2016, Microsoft Project Professional 2016, Microsoft Visio Premium 2016, and Microsoft Office 2016 for Mac on DVD media.

15. I want to use Visio at home, but it's not installed on my NGEN desktop. Can I purchase Visio through the DON's HUP for home use?

No, you can only obtain, for home use, those Microsoft products listed and installed on your workplace NGEN desktop/laptop. This also applies to Project Professional 2016.

16. Why can't I order other Microsoft Products than the ones listed for the Navy's Home Use Program?

The Home Use Program only includes products for which your employer has licenses with active Software Assurance. There are also restrictions on the number of Home Use Program licenses that may be purchased by NGEN users.

17. I use multiple computers at home. Can I buy copies of the same Microsoft offered HUP products for each home computer or can I install my one HUP software product on multiple home computers?

No, only one copy of each product can be obtained per NGEN email address and you are restricted to only one home computer for hosting the obtained Microsoft product.

18. I have multiple seats at work (e.g., laptop and desktop), can I order more than one copy of each application for home use?

No. Even though you may have more than one computer at work and multiple copies of the subject Microsoft applications, you still only have one NGEN email address. Therefore, you can only purchase one copy of each application for home use.

19. I'm about to get a new personal laptop at home. Is it possible for me to transfer my Home Use Microsoft Enterprise Office 2010 or Microsoft Office Professional Plus 2013 from my old laptop to my new laptop? I still have the original install diskettes from Microsoft.

You may reassign a license, but not on a short-term basis (i.e., not within 90 days of the last assignment). If you reassign a license, the device to which you reassign the license becomes the new licensed device for that license. So it looks like the only restriction is the 90-day window on populating two different machines. The transfer must be at least 90 days apart. You may be able to work with Microsoft to reestablish your software depending on version and when purchased. Please go to: https://www.microsofthup.com/hupus/contactus.aspx for communication with Microsoft. Microsoft no longer offers Office 2010 or Office 2013 products through the HUP, so no electronic downloads are available. You can, however download older versions of Office if you had purchased the backup media. Rather than attempt to reload old versions of Office, we suggest you purchase the Office Professional 2016 for $9.95.

20. Is the software free and if not, how much does it cost me to participate?

No, the HUP offered products are not exactly "free." There is no cost for the license. However, there is a nominal charge of $9.95 plus local sales tax for an electronic download service, payable via a credit card, of each product ordered. Additionally, if you want backup media, that's an additional charge of $13.99 for the Office products and $13.99 for Project Pro or Visio Pro. You can also order the Office products on Flash Memory for $19.99. The employee is responsible for paying that nominal charge per product. The license and download are available immediately following purchase. If back-up media (DVDs) were included, they will take three to four weeks to deliver.

21. I have an NGEN S&T computer; do I qualify to participate in the program?

Yes, as long as you meet the rest of the criteria (i.e., U.S. civilian or military, like product on your S&T seat, and use on your home computer) and the S&T seat is an NGEN seat (CLIN 0138AC), you can participate in the HUP for like products. However, if the Microsoft product on the S&T seat was obtained outside of NGEN (i.e., purchased and installed by the S&T user, not the NGEN contractor), that product does NOT qualify under the HUP program as it has its own license terms, conditions and secondary use rights in its license. You cannot purchase the HUP software for use at work on your S&T computer.

22. I have a valid NGEN seat and plan to participate in the DON's HUP. However, I plan on retiring next year. Can I keep my home use Microsoft products after I retire since I paid for them?

No. The $9.95 plus sales tax paid by each employee covers the costs processing fees; not buying a license. The DON's HUP is an extension of the current NGEN contractor's licensing agreement with Microsoft. The license still belongs to the NGEN contractor and its proper disposition should be covered by each component's mustering out/checking out procedure for GFE IT assets.

23. Can I use the DON's HUP to populate non-NGEN, but government-owned, computers for RDT&E, labs or ranges with the available Microsoft products?

No, the HUP is for personal home use by NGEN users of like Microsoft products on a home computer. HUP is not a substitute or alternative Microsoft purchasing program for government-owned computers.

24. Can I use appropriated funds to purchase HUP licenses?

No, the HUP is set up for NGEN users to personally obtain like products they use on their work desktop/laptop and install on their home personal desktop/laptop. The user pays for this using his/her personal credit card. No government funds are to be used to purchase HUP products.

25. The NGEN agreement with Microsoft ended on May 31, 2015. Is there a substitute program in which I can participate in the DON HUP and when does my software assurance end?

Although the original NGEN contract expiration date was May 31, 2015 the Microsoft Home Use Program continues under the Department of the Navy’s Next Generation Enterprise Network (NGEN) contract. HUP is a software assurance benefit associated with the enterprise agreement HP Enterprise Services has with Microsoft on the DON's behalf for NGEN. You can participate in the DON's HUP with full benefits during this period.

26. I believe I'm qualified, all my questions have been addressed; how do I order my Microsoft product from the DON's HUP?

There are essentially three basic steps involved: A) registering with Microsoft, B) selecting a product and C) ordering the selected product. To purchase, simply visit the Navy's Home Use Program site at: https://www.homeport.navy.mil/management/microsoft-hup/, select the appropriate software and complete your transaction. There is a slight handling charge for upgrading to the next version of software with an option to buy back up media. A complete set of ordering instructions can be found at the end of these FAQs.

27. I ordered my software and tried to install it on my home computer. I keep getting prompted for my Product Key. How do I find my Product Key?

The product key is available in the confirmation email you receive after purchase. You can also look it up by going back into the store and clicking on "Order Summary" on the product page.

28. I ordered Microsoft Office Professional Plus 2016. The projected delivery date has passed and I have not received any product or notice in the mail. My bank account was charged shipping and handling. One of my co-workers ordered on the same day, and she received her copy. Who can track my order and notify me of what is the status of my order?

The transaction for your product is a commercial one between you and Microsoft. You have to contact Microsoft customer service for any discrepancies with your order. The link to Microsoft customer service is located on the order receipt page of your printed receipt. If you are still having difficulty please visit https://www.microsofthup.com/hupus/contactus.aspx and submit a question. Note: You should try to submit your inquiries from your NGEN desktop/laptop using your CAC card.

29. I have participated in the Microsoft Home Use Program and have populated my home computer with the software as instructed. I just bought a new laptop and would like to transfer the software acquired under the Home Use Program from my desktop to the laptop. Can I do this?

You may transfer the software license to another computer at home as long as it is done at least 90 days after your original license purchase and installation. From Microsoft's license agreement for the Home Use Program: "You may reassign a license, but not on a short-term basis (i.e., not within 90 days of the last assignment). If you reassign a license, the device to which you reassign the license becomes the new licensed device for that license." Should you encounter difficulty doing this contact Microsoft at: https://www.microsofthup.com/hupus/contactus.aspx.

30. What, if any additional support from Microsoft is available?

NGEN users purchasing Home Use Program software are entitled to the same support options as other Microsoft customers purchasing software for home use, including free access to resources and newsgroups on the microsoft.com web site, and pay-per-use e-mail and telephone support. You may also submit an email via: https://www.microsofthup.com/hupus/contactus.aspx.

31. I just purchased Windows 10, are there any issues I need to be concerned about when installing Windows 8 with Home Use Program Microsoft applications?

Anytime you re-install an operating system on a computer, its possible applications will need to be re-installed on that computer, and only data migrated is present. Hence, the same applies for Home Use Program software, including Microsoft Office Professional Plus 2016, Project 2016, and/or Visio 2016. Users should be able to install Windows 10, and then re-install the applications only if necessary, just like one would a retail license of the software. The Microsoft installer program will provide guidance on the installation.

32. My niece is about to leave for college and I've put a copy of Microsoft Office from the Home Use Program on her laptop. Can I upgrade her computer when newer versions of the Home Use Program Software are offered?

NGEN users are NOT allowed to use the Home Use Program products for anyone other than themselves. This includes family members. Putting copies of Home Use Program software on PCs or laptops not being used to augment NGEN users working at home is a violation of the licensing agreement and should cease immediately.

33. The link seems to not be working for the Microsoft Home Use Program. I tried for almost 2 hours yesterday afternoon and I have tried again this morning with no success. Is there another option?

The link(s) work. Sometimes, due to demand, the system is slow. If even after waiting a long time and you are still having difficulty, check with your network administrator and make sure Digital River Inc. (www.digitalriver.com) is not being blocked by any firewalls and that Digital River Inc. is on the local 'White List' for accessible web sites. Digital River Inc. is the e-Commerce site that Microsoft uses for the Home Use Program (HUP). If access to Digital River is locally blocked by your network, then you will not be able to complete the transaction. If this is the case, then, unfortunately, you’ll have to solve it with your network administrator. We, as the benefits administrator, cannot solve local technical issues.

34. I bought Office Professional Enterprise without the media. I’d like to buy the media but I don’t know how.

You can return to the HUP store at any time to purchase additional products, Language Packs, or Backup DVDs, or Flash Memory cards (Office products only). Enter: http://www.microsofthup.com/hupus/logon.aspx into your browser to resend your welcome mail that will allow you to re-enter the store. Just fill out your email address and HUP Program Code to renter the store.

35. Microsoft/Digital River is not allowing me to buy Office 2016 stating that I already have bought it. I don’t believe I have and I need to verify what I’ve purchased. How do I do that?

In order to check your Order History with Microsoft's Home Use Program, do the following:

  • Using your NGEN computer, go to: https://www.homeport.navy.mil/management/microsoft-hup/. This takes you to the NGEN Homeport page on the Home Use Program.
  • On Homeport, Write down the program code, which you will need later.
  • Under "To access the Microsoft HUP" site, select: "Microsoft Home Use Program" on Step # 1. This will take you to the Microsoft HUP sign in web page.
  • At the Microsoft HUP sign in web page, fill in the requested information. From the pull-down list select United States if not already displayed.
  • Next, fill in your NGEN email address, the program code and select the submit button. This will register you with Microsoft and an email will be sent to you giving you access to order your software. All emails from Microsoft go to your NGEN mailbox. This will only work if you use a @navy.mil or @pacom.mil email address.
  • Go to your NGEN email inbox and select the email from "Microsoft HUP (hup.us@digitalriver.com)." This is your approval to "buy."
  • To check on your order history, open the email you received from Microsoft in this step or send it to your targeted home computer you plan on installing the software onto. Remember you can look at your account information on your NGEN computer, but you can't install software on your NGEN computer. Select the "Buy Now" URL provided. This takes you to Microsoft's HUP ordering web page. To check your ordering history select 'Order History' on the buy page. This will provide you the information you need if dealing with Microsoft over license keys, disputes about which products you bought etc.
  • If you continue to have problems, contact Microsoft by using their Help desk portal at: https://www.microsofthup.com/hupus/contactus.aspx
36. When will I receive my back-up media?

If you purchased back-up media, it can take 1 - 2 weeks to receive depending on your location and method of delivery.

37. One of my shipmates recently changed his home computing environment from Windows to OS X (Apple), and would like to obtain MS Office for Mac. Since he previously purchased the HUP for MS Windows, how can he get the HUP for Apple? Is there is a process for exchanging license keys so his family can use Office on the Mac?

Any NGEN user who has previously purchased earlier versions of Pro Plus or Mac through HUP is eligible to return to the HUP employee site and purchase Office Professional Plus 2016 or Office Home & Business 2016 for Mac. Cost remains $9.95. Since Pro Plus and Mac versions are launching at the same time, NGEN users can select either PC or Mac platform. Remember, eligible NGEN users can purchase either Pro Plus or Mac, but not both.

38. Why do eligible employees need to create an MSA account when they purchase MAC Office through the HUP?

“Microsoft Account” is the new name for what used to be called a “Windows Live ID.” The Microsoft account is the combination of an email address and password that HUP participants use to sign in to services like Hotmail, Outlook.com., etc. If participants use any of these services, they already have a Microsoft account that they can use, or they can create a new account. As part of purchasing Office 2016 for Mac, participants will be prompted to sign in with a Microsoft account. Participants must be signed in with this account in order to install and manage their Office 2016 for Mac software.

39. I purchased MS Home Use Program software for Windows and would like to change it to MAC software, is that possible?

Microsoft does not have a process available for returning or exchanging software licenses. There is no 'code' that can be created to alleviate this situation. There is one HUP Program Code with DON negotiated Terms and Conditions for the license which does not allow for exchanges of licenses. So, if you bought Office Pro 2007/2010/2013 for PCs through the HUP, you cannot exchange your license for Mac Office 2011.

However, with the coincidental release of both Office Pro 2016 and Mac Office 2016, you can exchange your Office Pro 2007/2010/2013 for PCs for Mac Office 2016, or Mac Office 2011 for Office Pro 2016 for PCs this time only. But if you already bought either Office Pro 2016 or Mac Office 2016, you cannot return or exchange either license.

There are a variety of potential work-arounds, which DON CIO does not endorse one way or the other. For instance, because all new Mac’s are Intel-based processor machines, you could partition the hard drive and run a PC version of Office on the same machine using an already-installed application called 'Boot Camp'. You would need to acquire a copy of Windows. The restriction on using Boot Camp is you cannot share the Mac’s file system. In order to do so, you would need to purchase a product like Parallels or VMware that virtualizes the Mac so you can run Office applications on the same machine and share disk space, (note there are potential performance costs to consider). In the end, even with the added expenses of Parallels or VMware above and beyond your HUP Office 2016 purchase, you could still save significantly over purchasing Office Mac at retail.

Here's a step-by-step process for eligible NGEN users to order available Microsoft products from the DON's HUP:

(Note: For USMC users, see the ordering process at the end of these steps.)

A) Registering with Microsoft:

  1. Please go to: https://www.homeport.navy.mil/management/microsoft-hup/. This is the NGEN Homeport page for HUP. Find the Program Code and write it down. Because it is a HTTPS site, you'll be required to select your most valid certificate a number of times. Do not pass this program code to others.
  2. Write down your Program Code, then select 'Microsoft Home Use Program' in Step 1. This will take you to the new HUP site for Microsoft.
  1. On the resultant page enter your email address, Program Code and make sure 'United States' is selected on the country pull down list, then select the submit button. This will register you with Microsoft and an email will be sent to you giving you access to order your software. The web page will change and have the "Congratulations! You may be eligible to purchase!" dialog box in the lower part of your display. If you get this 'alert' you're good to go to the next step, Ordering. NOTE: This page is NOT the ordering page. It just tells you that you can order using the email Microsoft/Digital River will send you. It won’t show either Visio or Project as being available. You’ll see these products when you complete Step B)1. Go ahead and close the window. The confirmations to participate/order emails from Microsoft and Digital River only go to your NGEN mailbox. Reminder: This process will only work if you use a @navy.mil or @pacom.mil email address.
  2. Go to your NGEN email inbox and select the email from "Microsoft HUP (hup.us@digitalriver.com)." This is your approval to "buy". For ordering your electronic download or media, forward the email you received from Microsoft in this step to your targeted home computer you plan on installing the software onto. You are not to load the software onto your NGEN computer as you do not have the necessary administrative privileges to do so. Load the software on your home computer only.
  3. On your home computer, select the "Buy Now" URL provided in the transferred email, or copy it and put it into your browser. This takes you to Microsoft's HUP ordering web page.
B) Ordering a Product:
  1. On the resultant Microsoft Home Use Program ordering web page (URL received in Step 2c. above), you'll 'Add to Cart' for PC based Office Professional 2016(Contains: Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Skype for Business ), or Microsoft Office Home and Business for Mac 2016(Contains Word, Excel, PowerPoint, Outlook , and OneNote for Macs), an "You May Also Like" area where you can toggle (circled arrows) between Project Professional 2016 and Visio Professional 2016 by selecting the right or left arrow. Go ahead and select your items for your order by selecting ‘Add to Cart’. Select the product (Microsoft Office Professional Plus 2016 or Microsoft Office Home and Business for Mac 2016, Project Professional 2016 and/or Visio Professional 2016) you wish to order from the pictured products. You can buy multiple products by selecting “Continue Shopping” on your shopping Cart page or just add them on your Shopping Cart page from the selections below(Visio Pro, or Project Pro). Remember, you can only select one (PC or Mac) office product, not both. You can select any number of Language Packs as needed. You can also order backup media in DVD form. You'll notice, in the lower right portion of the “Your Shopping Cart” web page, your shopping carts total dollar amount is shown.
  2. After you are done selecting products to purchase, go to your shopping cart at the lower right and select "Checkout" to begin the ordering phase. Look at your ‘Cart Summary’ on the right side of the resultant page to make sure your order is correct .Each product is $9.95 and does not include media. If you want media, it is an additional $15.99 for a DVD of either Office product. You can continue shopping prior to check out, but remember, you can only select one of each Office product for home use. The product selected for purchase must be one you use at work on your NGEN desktop/laptop.
  3. Fill in your Billing Information’, ‘Shipping Information’, and ‘Payment Information’You will see your selections. You can delete an order by returning to your Shopping Cart (select “Shopping Cart” under “Home Use Program”) and selecting the little trash can or continue shopping until you have all your selections made.
  4. Once you are satisfied with your selections and you have chosen Office products, media, selected your Billing information, filled in your address, filled in your credit card information, you are ready to order and you still want to order you, select "Confirm Your Order" to begin the ordering process. Your Credit Card will NOT be charged in this step.
  5. On the ‘Confirm Order’ page will be the last chance to change your order through the "Edit " buttons prior to submitting your order. You will see what's being shipped and your total cost. Tax will vary by state.
  6. If you are satisfied with your order, and the billing and shipping addresses are correct, select "Complete Purchase" to process your order. You must read and accept the Terms and Conditions in order to purchase.
  7. You will get an email confirming your order and instructions on how to download your software. Download the software onto your home computer only. Do not try to download it onto your NGEN computer.
  8. For those opting to order media, it will be sent to your "Ship to" address. It takes a couple of weeks, so be patient.
That's all there is to it. Remember: You must adhere to the terms and conditions of the license agreement and protect all privacy data at home. Also, do not order and install software for home use that you do not have on your NGEN desktop/laptop.

If you did not see your question addressed here, please send an email to david.whiteman.ctr@navy.mil.

For USMC Microsoft Home Use Program (HUP):

At a cost of only $9.95, Microsoft HUP allows Marine Corps NGEN users to obtain a copy of desktop applications in Microsoft Office Systems for which they are licensed to install on their home computers, allowing them to work at home with confidence in compatibility of documents they create. Available Microsoft products include: Office, Project, and Visio. To access the Microsoft Home Use Program Web site:

  1. Go to: http://www.microsofthup.com/hupus/home.aspx.
  2. Enter your USMC e-mail address and insert either of the following program codes for the Marine Corps Home Use Program:

    For Non-NGEN USMC users please use program code 44C0707F11(For Office Pro, Visio Pro, and Project Pro)
    For NGEN USMC users please use program code or 18DCD3115E (For Office Pro and Visio Pro)

  3. Make sure you select United States as the country
  4. If the site does not accept your USMC domain, please notify ITSSCustomerCare@usmc.mil to add your domain.
  5. For questions and additional assistance with accessing these software benefits, please contact ITSS Customer Care at (866) 912-6847 or at ITSSCustomerCare@usmc.mil.

TAGS: ESI